Choosing the right self storage facility is a big deal. Many facilities have the same security, similar prices, and same size units. So, what sets a storage facility apart from their competition?
A primary differentiator for a storage facility lies in the quality of customer service provided at the time of rental, throughout the duration of your stay, and upon vacating the unit. Your first interaction with that facility manager is telling of how your experience will be.
When you called did they sound happy to answer the phone?
Did they speak slowly and clearly?
Did they answer all your questions?
Did they offer you the chance to tour the facility?
Did they ask the right questions about your self storage needs?
If you answer yes to all those questions, there is a good chance you are going to have a positive experience.
We pride ourselves on giving every customer the absolute best experience. We train our managers to not only provide the most valuable information to our customers, but also to listen to the customer so that they can fully understand the customers’ needs. We understand that we know self storage from the inside out and not every potential customer can say the same. We welcome questions and we can walk you through the entire process. Do not settle for a facility that never answers the phone or rushes you with silence only to offer a price and hang up.
You will not find that at our storage facility. We strive for excellence in every facet of our business, from start to finish. Do not hesitate to contact us with any questions or concerns. We want to do our job well and that starts with you!