North Charlottesville Self Storage

Airport Road/ Rt 29 intersection
3466 Seminole Trail,
Charlottesville, VA 22911
Current Customers: 434.974.6464

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 162 Reviews
5 Stars - 162 Reviews
Pam Drumheller
September 11, 2023
Very easy to work with.
Great Service - No surprises
Tom Murphy
July 31, 2023
Emily is terrific to work with and took care of our paperwork and walked us through her recommendations. The unit was exactly what we expected and we're pleased to be off to a good start.
February 13, 2023
We rented a until for almost two years and consider the experience excellent. The premises were always clean and the manger always polite and available when we had questions or got locked out.
good experience
September 10, 2022
Had a very good experience at this self storage-- mostly because the woman who runs the front desk is helpful and friendly. The units were easily accessible, and the check-in and check-out processes were smooth (as long as you remember to give them 2 weeks notice IN WRITING). Very glad to have found this place.
August 20, 2022
Emily is very personable and helpful. She assisted my family in finding the right size unit to meet our needs. Emily promptly responded to emails, text messages, and phone calls. We’ll definitely contact Neighborhood Storage in the future. Highly recommend.
Katherine Graves
August 16, 2022
Luca E. DiCecco
July 19, 2022
Everything I needed
Hans Natterer
July 15, 2022
The office person was friendly and helpful.
Chessie Pardue
June 11, 2022
Lady in office was very kind and helpful!
Couldn't be happier
April 28, 2022
Clean, organized, good price, great staff.
March 29, 2022
patricia colby
February 22, 2022
Excellent Customer Service
Karen Thorpe
July 17, 2021
North Charlottesville location. I first rented a 5x5, upgraded to a 10x10, upgraded a third time to a 10x20. Rented for almost 2 years. Each transaction was met with awesome assistance to ensure the next unit was close to the current unit. They let me use their dolly. They gave great advice in reference to putting cardboard boxes directly on the cement - absorbs moisture and told me about some available pallets a customer left behind. Each unit was clean and the doors worked great. Will definitely use them again in the future.
Great facility, great staff
July 2, 2021
Clean, new facility with in/out gate access control and good fence topped with barbed wire and camera coverage. Awesome staff, the manager stayed late on a Friday before a holiday to help me get started. Very friendly and professional. Google Maps guides you to the wrong side so be careful with that. Thanks.
Very well managed. Exceptional customer service.
Eileen Eudy
July 1, 2021
Our second time in using this facility. Would do it again.
Great customer service!
June 11, 2021
The staff was very responsive to emails and quite helpful. They did raise the rates on my unit though so make sure you budget for that.
Jorge Camargo
May 28, 2021
The facilities are great, the staff was cordial and helpful.
great place
April 7, 2021
Very convenient location. Friendly and helpful staff. Love that they have climate controlled units as well as those that aren't.
Clean, accessible facility with friendly, helpful staff.
Ken Mextorf
April 6, 2021
Outstanding Service
Whenever I required assistance by phone, staff are there. Convenient to enter and exit, large storage units as you need. Cleanliness exceptional. Staff professional. Highly recommended.
March 17, 2021
Whenever I required assistance by phone, staff are there. Convenient to enter and exit, large storage units as you need. Cleanliness exceptional. Staff professional. Highly recommended.
February 23, 2021
Amazing customer service
December 18, 2020
Easy, Friendly, Clean, Secure
Anne Donovan
November 2, 2020
WE rented this unit for our son who moved overseas for 6 months, which turned into 15months. I was worried about his bed and sofa getting mildew or smell funny but everything was just as we packed it. Perfect! The people were friendly and helpful.
October 27, 2020
Autumn was super helpful and had great tips for the most efficient storage placement!
yes i would reccomend
Vicki Johnson
October 12, 2020
Easy, clean
September 26, 2020
easy, professional and kind
Smoothe rental
September 19, 2020
All went as easily as possible
Great place to store my furniture
August 25, 2020
I needed a place to store my stuff between leases, and this place was nice and convenient for doing so. Not too pricy and in a good location.
Barbara Rainey
August 14, 2020
This storage facility more than met our unique needs for the months that we rented 2 units. All staff encounters via phone, or in person, were pleasant and courteous interactions. Special thanks for great service and kind empathy to Autumn who is their amazing manager!
August 4, 2020
Excellent service and staff. Very happy with the service
Yajaira Garcia
August 1, 2020
Excellent service. Highly recommend this storage. All my items were in perfect condition. Staff members were also very friendly and helpful. Thanks for the service.
Great Storage Facility
July 31, 2020
Wide roads makes loading and unloading easy. Wonderful customer service
Best in Charlottesville
July 9, 2020
By far the cleanest, safest, and most affordable for price compared to units I've used in the past. The lady at the front desk was super nice and helpful too.
Jacqueline Twine
July 8, 2020
Easy to work with, professional office, with secure, air conditioned, and well-maintained units in a central location. Thank you for being there when we needed you!
May 11, 2020
May 8, 2020
Reliable, convenient, and A+ service!
April 20, 2020
I needed a small climate controlled storage unit to house a few things for just a few weeks. Autumn had just what I needed when I needed it, walked me to the unit, and provided A+ customer service all the way through the end of my lease. Very friendly, helpful and accommodating!
March 3, 2020
Helpful, great rates, available by phone!
March 1, 2020
Excellent customer support and clean facility. Would use again.
Beverly Nachtrieb
February 24, 2020
The manager of this facility is very helpful and was amenable to making changes when our needs changed. The facility is very clean. We would consider changing our personal storage at a different location to this facility when time allows.
February 6, 2020
A+ Service!
January 28, 2020
Decent Storage Facility
December 22, 2019
When I first started with them they offered a discount for paying in advance which was great, then they did away with that. Other than that it worked for my needs.
Great Storage Facility. Clean, Safe, Helpful service and friendly staff.
R Rood
October 17, 2019
Great Storage Facility. Clean, Safe, Helpful service and friendly staff. Easy access. Overall a great experience with this business.
Autumn is the best.
Fran Staton
September 9, 2019
Autumn is the best she goes above and beyond to give the best customer service possible makes you feel welcome when you come into the office and does and always smiling
Overall fantastic!
September 9, 2019
Great location, excellent customer service, great communication, no problems with storage unit whatsoever. Highly recommend!
Doug G
September 9, 2019
a very nice facility and the people that work there are very friendly and helpful. we will be back!!
Great place for storage
Karen Ward
August 24, 2019
Easy to do business with. As advertised pricing. Very assessable.
quality storage at reasonable price
willie forrest
August 24, 2019
When I initially came into your office to get the storage shed, the lady in the office was very friendly and knowledgeable and was very pleasant. The property/facility was clean and well maintained and it was easy to get to my storage unit and to get in and out of the entrance gate. Soon I will need a small storage unit and I will be coming back to North Charlottesville Self Storage. Thank you for the good customer service.
No hassle, easy to access
August 23, 2019
The staff are friendly and ready to be of help.
I would definitely recommend anyone to
August 8, 2019
Very Accomodating
August 1, 2019
The unit was clean, and the staff was helpful in answering questions and concerns. It was also nice to be given the notices ahead of time, and they were extremely easy to work with in moving in and moving out.
All went well. My things were safe and dry.
Katherine Thym
July 10, 2019
July 8, 2019
We had a great experience!
Beth Campion
May 23, 2019
We booked late and were treated so well. We appreciate the military discount offered. Conveniently located by the airport and very fair prices!
Great customer service
Maria Rohe
May 11, 2019
As a Texas mom of a UVA student, summer storage is a must. I am so satisfied with my experience with North Charlottesville Self Storage. Their rates are very competitive, the location is relatively close to Grounds, but the key to my satisfaction is the manager, Autumn. She fielded so many calls and questions from me. She drew maps of the location of our unit, sent several PDFs of tips and tricks and was an all-around pleasure to deal with. Thanks Autumn for your professionalism and personal commitment.
We would gladly store our household here again!
Judith Matlock-Shannon
March 26, 2019
This is the BEST storage facility we have ever encountered! Our stuff was housed for 4.5 years, nothing wet, damaged, or stolen. We were always able to get in at the gate; and when alone I never felt unsafe on the property. Great staff as well!
March 18, 2019
Helen Dennis
March 12, 2019
We were extremely pleased with North Charlottesville Self Storage. The facility is conveniently located and is exceptionally clean and secure. The manager, Autumn, is truly awesome. We can't say enough about her professionalism, dedication, and positive attitude. She was extremely helpful and courteous and treated us like we were her only customers. You are very fortunate to have Autumn represent your company. She is a credit to Neighborhood Storage.
Great Security, Great Manager, Great Everything!!!
February 22, 2019
I was so impressed with the cleanliness of this facility. Autumn was efficient and the on-line payments was easy access... This was by far the best experience I ever had with Storage.
It'been a great experience doing business with Autumn at NCSS.
Bob Bollinger
January 7, 2019
Autumn goes above and beyond the call of duty and does a great job managing the NCSS facility near the Charlottesville, Virginia. Give that gal a raise!
December 19, 2018
Highly recommend
JD Martin
December 14, 2018
Great storage and wonderful manager in Autumn. Always helpful and nice!
December 8, 2018
Reba Woodward
November 16, 2018
The staff at Charlottesville Self Storage always went out of their way to help us and were always friendly. We were very happy with this storage company.
Awesome service!
Yvonne Croswell
November 9, 2018
The facility is located very conveniently on the main road. The staff is friendly and very knowledgeable. Autumn, the manager totally rocks!
Perfect Experience!
Becky Burkart
November 6, 2018
My reservation at another facility fell through at the last minute and I came into their office upset, stressed out, and frustrated. Autumn was super helpful, answered all my questions, and addressed all my concerns. Everything I owned was safe, dry and secure for five months until I could move them out of state.
Great place with great people!!!
S Pease
October 25, 2018
October 24, 2018
Convenient location, great security
Ginny Sawyer
August 5, 2018
I rented a storage unit here for over 2 years and really appreciated the convenience, size of my unit for the price and the security.
Because of Autumn, I recommend only North Charlottesville Self Storage!
David Slone Jr.
July 25, 2018
Having lived in the area not quite 15 years, the only place I have rented self storage is at your facility. I rented there for years when I first moved here. After a four year stay in Richmond, when I did leave your place, when I returned I didn't shop around I went straight back! This is solely due to the level of service and friendliness that Autumn provides. Most self storage places are the same, providing similar amenities and pricing. So when the choice of storage comes up, it all boils down to the staff, and the level of professionalism and character. Autumn is an utmost professional and leaves me feeling like I have made a friend. I only recommend your place of business for others storage needs, and will continue to do so. Five stars for your establishment, and six stars for Autumn!
Autumn is the best Customer Service Rep anywhere!
Robert Fisher
June 29, 2018
I have had multiple units for several years and except for one minor problem with renting one of them (Autumn was on vacation) everything has gone on without a hitch;. Autumn immediately fixed my problem when she returned. She is the reason I use your facility and have recommended several others to see her if they go. My friend had one for a year through her, and my mother still has one - again, very happy with Autumn! You need to treat her well, as she represents your company very, very well. She is a pleasure to work with, efficient, knowledgeable, and helpful! A rare combination these days!
Excellent, efficient and courteous help consistently.
Ron and Beverly Harmon
June 27, 2018
Autumn was always pleasant, helpful and timely with our account. When we initially leased space on a weekend, she welcomed us and even gave us her cell phone to call with anything we might need during move-in.
June 23, 2018
A very pleasuable rental experience
May 26, 2018
Autumn was great to work with and when she spotted my UVA ID, offered me a first month discount! The facility is clean and well maintained. I am very pleased.
Autumn is fantastic. Best person i have met in a long time.
Tracie Kelly
May 22, 2018
Check in was very fast
May 14, 2018
I came 10min before closing and lady in office stayed with me to do paperwork. Really grateful to her. Location is very convinient, wide road between units
Fabulous Peace of Mind!
CJ Frey
April 12, 2018
Not having a garage at home, I stored my motorcycle at North Charlottesville Self Storage. It was wonderful to have her out of the elements in a place where I could safely leave my car while out for rides. I can't think of a single problem I had in all the time I used the space. Access was always easy, and it always looked and felt clean, safe, and friendly. Other tenants were cordial, though not at all nosy (which I have experienced with other storage facilities) and Autumn was incredible! When I stopped in the first time, she let me know exactly what to expect, what they'd need, and assured me that my bike would fit in the space because others had stored their motorcycles there. Considering the number of hours each week they have office hours, there must be someone else who works there, but every time I stopped in, I saw Autumn. She in addition to being friendly, she always seemed to me as if she was happy, even when dealing with several of us in the space and a phone ringing off the hook. She also has a great memory for her clients so I felt like service was personal as well as professional.
Autumn Meadows is awesome !
April 9, 2018
Always helpful and a cheerful face whenever I go there. Thanks for having such a pleasant person in customer service.
very happy with the storage unit and the security
andy wist
April 3, 2018
Autumn was very helpful and professional in helping us decide the type of unit(s) needed. The entire process was painless.
Yes, I would recommend to a friend.
Renard Tucker
April 2, 2018
Nice people at the desk. So easy to access. Security was good.
Fletcher Stevens
March 23, 2018
I was there for eleven years. The whole time, I delt with Autumn. She was always friendly and helpful. This was probably the main reason I stayed there.
February 17, 2018
Paul Dee
December 6, 2017
Nice people at the desk. So easy to access. Security looks good.
Yes very nice place
December 4, 2017
Friendly, Clean and Secure.
Rebecca Johnson
November 18, 2017
Easy to access and Autumn is friendly and helpful.
November 13, 2017
Would rent here again!
Melissa Fielding
October 23, 2017
Everything went well. Unit was fine for our purposes. Nothing ever got wet.
It has been great working with North Charlottesville Storage
Joanne Shackelford
October 19, 2017
North Charlottesville Storage is a great self storage service!
October 14, 2017
Excellent facility, ask for Autumn!!!
October 9, 2017
Friendly and kind service. Clean environment for storage
Scott Turbiner
September 18, 2017
The staff at North Charlottesville Self Storage were friendly, kind and provided excellent service. When I had the POD storage service delivered with my items, there was a chance that the POD would have to remain overnight. The staff worked with me to get a different storage unit where the POD could remain overnight without hindering access to other storage units. This was excellent service and very much appreciative even though this scenario did not occur.
August 25, 2017
August 22, 2017
The staff was super friendly, helpful, and welcoming. We were very pleased from beginning to end. Will definitely rent again!
Outstanding Manager, clean units, a very positive experience.
John Taylor
August 4, 2017
The manager was knowledgeable, helpful, positive and always pleasant. my units were spotless and easily accessible. I have already recommended this facility to several people.
Dawn Reynolds
July 25, 2017
Everyone was very helpful with unit sizing
Ron J. Harmon
July 3, 2017
Autumn exceeded our expectations when we needed a storage unit to move into on a Sunday by providing all the details for entry and exit. Beyond that, she gave us her cell phone in case we needed to call her that day when the office was closed. Most impressive! Sincerely, Ron Harmon
Excellent place and very helpful!
Gabriele Lingenfelter
June 23, 2017
We stored my daughter's dorm room belongings. Staff was very friendly and accommodating!
Great experience
Carol Scala
June 6, 2017
This is a wonderful place to do business with. Autumn the manager is great to work with. I would highly recommend this place
Clean, affordable & friendly
June 1, 2017
Any questions you may have about your personal items being stored, help with a billing statement etc., Autumn is wonderful and takes seriously, helping renters trust them. She enjoys her job and it shows. She's a great person.
NCSS exactly what I needed
Ellison Turpin
May 22, 2017
I was looking for a space for a little over a year, and was very satisfied by the timeliness of the NCSS staff. All my questions were answered promptly, and the move-out process was simple and painless.
May 13, 2017
Great service, good prices
John Newby
April 20, 2017
Going to work with me period. Very flexible in trying to get what I had to do done.
Everything went very smoothly - access was easy.
Todd Kersey
March 28, 2017
All positive
Clean, safe and well run
Christopher Harrison
January 9, 2017
The office staff was very helpful getting set up, and always responsive to my questions by phone. Storage area was clean, dry and easily accessible to large truck.
Amazing customer service....
December 1, 2016
Friendly staff, Autumn is so helpful
November 27, 2016
We no longer need storage, but if we ever do again we'll choose north charlottesville self storage.
Always accessible, front office was professional and easy to work with
Steve M
October 3, 2016
Signing up to use their services was easy and hassle free, storage container area was well kept and my container was clean. Easy access whenever I needed to get to my unit. Check out was painless and quick.
One of the BEST storage facilities around!!
September 18, 2016
Without a doubt, NCSS is top of the line when it comes to quality and convenience. The staff, especially Autumn, is in a class all by itself. If a storage facility is a must, search no more. NCSS will not let you down!
September 16, 2016
Betty Criser
September 12, 2016
Friendly and helpful office staff. This was a convenient place, easy to get to . This was a very positive experience. I would recommend this highly.
Have used for 2 years and very happy!
August 24, 2016
The folks there have been very pleasant and professional!
August 23, 2016
Safe, secure facility with a very friendly staff
Lisa Short
August 22, 2016
My daughter is a UVA student and we needed a place to store her furniture over the summer. My experience with North Charlottesville Self Storage was great. They were very friendly over the phone when I called to inquire about a unit. They were also very pleasant in the office when I went to sign the paper work. Overall it was a positive experience and I would definitely use their storage facility again in the future.
Great Place. Great customer service.
August 6, 2016
Great service. Good location
Ann Nichols
July 21, 2016
Great place. Easy access. Autumn is extremely helpful and efficient.
July 5, 2016
Tim Osinkosky
July 1, 2016
Awesome on site agent-Autumn. Very attentive to needs and helpful
quality and friendly service
June 23, 2016
North Charlottesville Storage is the Best!
Kathryn Gendreau
June 20, 2016
We had a good experience renting a unit. The location was convenient, the unit was clean...but most importantly Autumn (the manager) was friendly and extremely helpful. No complaints at all.
B. Howell
June 18, 2016
Autumn was wonderful to work with--very accommodating and agreeable and helpful--you are lucky to have such a conscious employee. I would like to be contacted so that I know that this has been shared with Autumn.
Efficient and friendly property manager
John Peck
June 17, 2016
Have rented storage units from NCSS four times over the last few years. Pleasant experience each time, thanks to property manager Autumn Meadows.
KJ Hass
June 10, 2016
We were very pleased with our year at North Charlottesville Self Storage. Our unit was always clean and dry and we never had any trouble getting access to the site. Would have preferred something closer to CVille but the market is very competitive.
June 7, 2016
June 6, 2016
Ask for Autumn, she is phenomenal
Liz L
June 6, 2016
I had a relatively low opinion of storage facilities, but no more! Autumn at North Charlottesville S.S. is 100% professional. She has initiated several calls updating me on availability. She is courteous, knowledgeable, organized and so sincerely nice. Do not work with anyone else anywhere else, she's the BEST!!!
Overall Satisfaction!
April 30, 2016
NCSS is the perfect storage place!
Ryan Dee
March 18, 2016
Not only were the rates good and the lockers clean and secure, but the staff were very accommodating and helped me numerous times when I had to have things shipped to my locker. NAutumn is incredibly cool, gave me a ride to the airport when I flew out. I love this business and would definitely recommend to a friend!
Rented a unit for 10 years and never had an issue
March 2, 2016
Easy access to units, lots of room to park right outside the units. Very secure facility.
Great customer service!!
January 29, 2016
I had a very pleasant experience renting a storage unit from this business. Autumn, who works in the office, was always pleasant and courteous. The property is well-maintained and I always felt my belongings were safely stored. I would definitely recommend this business for storage needs!
December 14, 2015
Best Service and storage at the Best Price!
Teswar Wood
October 18, 2015
Wonderful, very kind and helpful, and attentive when needed.
secure, clean, convenient--perfect for our need
October 18, 2015
Autumn is awesome!! Would highly recommend this storage facility
September 18, 2015
Great for college kids
September 15, 2015
My husband and I live overseas so we are not able to provide a storage spot for our daughter while she is at UVA. This was the answer and it worked great for 4 years. She felt perfectly safe going there by herself. It has always been clean and the staff has been wonderful. Highly recommend.
This business was honest, informative, and kept commitments.
September 15, 2015
We appreciated the staff's timely response to emails and calls. Since we moved from out-of-state, much of our correspondence happened this way. The unit was clean and secure, and the business was professional and honest.
Student User, Great Experience
Rising Junior at UVA
September 5, 2015
Very friendly and helpful. The unit was great. I look forward to returning next summer.
Happy My Furniture Was At This Facility
Donna Spinelli
September 3, 2015
For the past 3 years, nothing but wonderful.......Autumn is kind, professional and very helpful. Even though I live out of state, I knew my contents were safe. When I recently returned, I found the unit just as I had left it 3 years ago, clean and neat, with very little dust on anything. The entire facility is clean, inside and out. Thanks to Autumn, the place is run extremely well! I would recommend it to anyone interested in storing the contents of their apartment or house.
Happy My Furniture Was At This Facility
Donna Spinelli
August 31, 2015
For the past 3 years, nothing but wonderful.......Autumn is kind, professional and very helpful. Even though I live out of state, I knew my contents were safe. When I recently returned, I found the unit just as I had left it 3 years ago, clean and neat, with very little dust on anything. The entire facility is clean, inside and out. Thanks to Autumn, the place is run extremely well! I would recommend it to anyone interested in storing the contents of their apartment or house.
Beth Salter
August 23, 2015
Autumn at this storage location was so helpful during our several moves.
Kirbie Moore
August 10, 2015
I highly recommend North Charlottesville Self Storage and would most definitely use them again if the need arises. Units are clean, reasonable, and easy to access.
Very accommodating
Leslie W
August 3, 2015
An all around easy experience from online booking to efficient service. Clean facility with reasonable access times.
Autumn was very helpful and professional!
July 8, 2015
Our whole experience was so positive--Autumn was efficient, the unit was clean and ready for immediate use and the temperature controlled unit was really that--cool on hot days!
Very happy with our experience
Cecil B Ausbrooks
July 7, 2015
Autumn is a wonderful and very helpful person to do business with
Great service, location, and quality of the facility.
Thomas Kim
June 26, 2015
Mary Hanna
June 3, 2015
The unit and the staff was great
W. Love
May 3, 2015
Guadalupe Shields
April 29, 2015
We were very pleased with our interactions with North Charlottesville Self Storage staff. Autumn was helpful, gracious, and very professional. We would definitely recommend this facility.
Exceptionally professional and friendly!
Nina Reauveau
April 25, 2015
I chose this location because it's close to my home but even if I moved 10 miles away I think I'd stick with North Charlottesville Self Storage. Extremely polite, flexible, professional and friendly. I've used their facility several times and won't think twice if I need their storage services again.
April 24, 2015
Eileen Eudy
December 1, 2014
We have been renting two storage units for about two years now and could not be happier with the customer service provided by the manager of the North Charlottesville facility. She is courteous, friendly and very helpful and the facility is clean and well maintained. I would definitely recommend it!
Paula J.
November 11, 2014
A hearty thank you to North Charlottesville Self Storage! We recently vacated a large climate controlled unit that had been hastily packed with an elderly family member's household items - clocks, dishes, furniture, pictures, many sentimental treasures. Stored for over seven years (yes, that's correct!), we were delighted to recover everything in original, excellent condition. Autumn, the resident manager, is cheerful, professional, and so easy to work with. The facility is clean, safe, and well maintained. Highly recommend NCSS without reservation for storage needs with a giant thumbs up!
August 25, 2014
I've gotten nothing but wonderful service since I started using this facility over a year ago. Extremely friendly and helpful personnel, very easy to do business with... couldn't be happier and my extra "stuff" is safely packed away till I'm ready for it... thank you!
July 1, 2014
Autumn is terrific, and the facility is convenient to those in the area and exactly as advertised. I'll be back again when I have storage needs in the future.
Julie Gallagher
May 16, 2014
I am the parent of a college-aged daughter who has used this facility for 2 years now and plans to use it for at least another year. I can't say enough good things about this place! We live overseas most of the time so I worry, worry, worry. Autumn has been wonderful to work with. I almost feel as if our daughter has another mother watching out for her. The storage units are clean and well maintained. And the grounds are nicely manicured! We've moved boxes after dark and I've never been worried. There is plenty of light and even our daughter feels safe there if she has to make a trip alone. Autumn always answers her phone so I always know that help is available. We needed a bigger unit while in the process of moving and Autum quickly made it happen for us over the phone. Every business should have customer service like this. Autumn needs to teach a course. She's an expert. So, parents out there, if you're reading this and need a place for college storage, take my advice and talk to Autumn.
Paul Woods
April 25, 2014
I have used this facility for nearly ten years and I love the safety and cleanliness of the grounds. The manager Autum is very friendly as the rest of the staff too. I have recommended this storage facility to many people.
Barry Wood
March 30, 2014
Great service, great facility. Will be back! Thanks!
Jodie McIntire
March 28, 2014
Very clean. Nice and knowledgeable manager. Well lit facility.
Susan Nelson
March 28, 2014
In the early months of 2013 I began preparing for a major move from one home to another. I called around and even visited several storage facilities in the area. I had many questions and concerns. When I called the North Charlottesville Self Storage I was so relieved to talk with someone who listened well and understood what I needed to help me through the move. That someone was Autumn Meadows (even her name is comforting!). She made good suggestions and I made it through the move. I changed units several times to accommodate things I thought would go in the new place--but didn't! Autumn patiently cleaned new units for me and gave me good advice on how to stack and fit things in the unit. She always has a smile on her face and a cheerful attitude whenever I telephone or visit the office. I rented storage space in Northern VA many years ago and several years ago I rented two units here in Charlottesville for a very short period. NCSS is by far the best place to rent a unit. The area is always clean and I am comfortable with the level of security.
Adam Arbogast
March 28, 2014
I've had a storage unit at the North Charlottesville location for a few years and am very pleased with my experience. Every time I've gone to make a payment, I have been received with a warm friendly smile. What could normally turn into a quick payment ends up turing into a fun conversation where I feel like I'm catching up with a close friend. I'm remembered and always greeted when stopping in. I'm asked about how things are going and genuinely feel like more than just a customer. I have recommended this business to friends.
March 24, 2014
I have rented several storage units here over the years and would not consider going anywhere else - the units and entire area are clean and well lit - I feel very safe even early in the morning or late in the evening - the office staff is professional, friendly, and helpful - it is also an ideal location and easy access even if you have a U-Haul. I have kept fragile family mementos, photos, etc in the temperature controlled unit and they are as well kept as they would be in my home. I highly recommend North Charlottesville Self Storage .
Steve Morsch
March 19, 2014
I have been renting a unit at this facility since 2012 and have only had a great experience here. When we were trying to rent, you did not have the size we wanted and the manager, Autumn, went out of her way to let us know later the next day that the size unit we needed had just become available. She reserved this for us over the phone and was extremely helpful. She made what was a difficult situation for us very easy. We have been impressed by how neat, clean and well kept she keeps the property and units. It has never bothered my wife to come there and do things by herself. (We had looked at some other facility that felt VERY unsafe) Thank you Autumn for all the help you have given us while we renting from you.
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