Reviews - Self Storage in Charlottesville VA 22911

Excellent

Stephani

February 13, 2023

We rented a until for almost two years and consider the experience excellent. The premises were always clean and the manger always polite and available when we had questions or got locked out.

good experience

Ritchie

September 10, 2022

Had a very good experience at this self storage-- mostly because the woman who runs the front desk is helpful and friendly. The units were easily accessible, and the check-in and check-out processes were smooth (as long as you remember to give them 2 weeks notice IN WRITING). Very glad to have found this place.

Remarkable

Cheryl

August 20, 2022

Emily is very personable and helpful. She assisted my family in finding the right size unit to meet our needs. Emily promptly responded to emails, text messages, and phone calls. We’ll definitely contact Neighborhood Storage in the future. Highly recommend.

Yes!

Katherine Graves

August 16, 2022

Excellent

Luca E. DiCecco

July 19, 2022

Everything I needed

Hans Natterer

July 15, 2022

The office person was friendly and helpful.

Chessie Pardue

June 11, 2022

Lady in office was very kind and helpful!

Couldn't be happier

April 28, 2022

Clean, organized, good price, great staff.

March 29, 2022

patricia colby

February 22, 2022

Excellent Customer Service

Karen Thorpe

July 17, 2021

North Charlottesville location. I first rented a 5x5, upgraded to a 10x10, upgraded a third time to a 10x20. Rented for almost 2 years. Each transaction was met with awesome assistance to ensure the next unit was close to the current unit. They let me use their dolly. They gave great advice in reference to putting cardboard boxes directly on the cement - absorbs moisture and told me about some available pallets a customer left behind. Each unit was clean and the doors worked great. Will definitely use them again in the future.

Great facility, great staff

Brian

July 2, 2021

Clean, new facility with in/out gate access control and good fence topped with barbed wire and camera coverage. Awesome staff, the manager stayed late on a Friday before a holiday to help me get started. Very friendly and professional. Google Maps guides you to the wrong side so be careful with that. Thanks.

Very well managed. Exceptional customer service.

Eileen Eudy

July 1, 2021

Our second time in using this facility. Would do it again.

Great customer service!

Madeline

June 11, 2021

The staff was very responsive to emails and quite helpful. They did raise the rates on my unit though so make sure you budget for that.

Yes.

Jorge Camargo

May 28, 2021

The facilities are great, the staff was cordial and helpful.

great place

Pat

April 7, 2021

Very convenient location. Friendly and helpful staff. Love that they have climate controlled units as well as those that aren't.

Clean, accessible facility with friendly, helpful staff.

Ken Mextorf

April 6, 2021

Outstanding Service

Whenever I required assistance by phone, staff are there. Convenient to enter and exit, large storage units as you need. Cleanliness exceptional. Staff professional. Highly recommended.

March 17, 2021

Whenever I required assistance by phone, staff are there. Convenient to enter and exit, large storage units as you need. Cleanliness exceptional. Staff professional. Highly recommended.

February 23, 2021

Amazing customer service

December 18, 2020

Easy, Friendly, Clean, Secure

Anne Donovan

November 2, 2020

WE rented this unit for our son who moved overseas for 6 months, which turned into 15months. I was worried about his bed and sofa getting mildew or smell funny but everything was just as we packed it. Perfect! The people were friendly and helpful.

Kelly

October 27, 2020

Autumn was super helpful and had great tips for the most efficient storage placement!

yes i would reccomend

Vicki Johnson

October 12, 2020

Easy, clean

Vicji

September 26, 2020

easy, professional and kind

Smoothe rental

Howard

September 19, 2020

All went as easily as possible

Great place to store my furniture

Brendan

August 25, 2020

I needed a place to store my stuff between leases, and this place was nice and convenient for doing so. Not too pricy and in a good location.

EXCEPTIONAL FACILITY AND STAFF

Barbara Rainey

August 14, 2020

This storage facility more than met our unique needs for the months that we rented 2 units. All staff encounters via phone, or in person, were pleasant and courteous interactions. Special thanks for great service and kind empathy to Autumn who is their amazing manager!

August 4, 2020

Excellent service and staff. Very happy with the service

Yajaira Garcia

August 1, 2020

Excellent service. Highly recommend this storage. All my items were in perfect condition. Staff members were also very friendly and helpful. Thanks for the service.

Great Storage Facility

Sharon

July 31, 2020

Wide roads makes loading and unloading easy. Wonderful customer service

Best in Charlottesville

Alexandria

July 9, 2020

By far the cleanest, safest, and most affordable for price compared to units I've used in the past. The lady at the front desk was super nice and helpful too.

Storage!

Jacqueline Twine

July 8, 2020

Easy to work with, professional office, with secure, air conditioned, and well-maintained units in a central location. Thank you for being there when we needed you!

May 11, 2020

May 8, 2020

Reliable, convenient, and A+ service!

Carol

April 20, 2020

I needed a small climate controlled storage unit to house a few things for just a few weeks. Autumn had just what I needed when I needed it, walked me to the unit, and provided A+ customer service all the way through the end of my lease. Very friendly, helpful and accommodating!

March 3, 2020

Helpful, great rates, available by phone!

March 1, 2020

Excellent customer support and clean facility. Would use again.

Beverly Nachtrieb

February 24, 2020

The manager of this facility is very helpful and was amenable to making changes when our needs changed. The facility is very clean. We would consider changing our personal storage at a different location to this facility when time allows.

February 6, 2020

A+ Service!

January 28, 2020

Decent Storage Facility

Georgia

December 22, 2019

When I first started with them they offered a discount for paying in advance which was great, then they did away with that. Other than that it worked for my needs.

Great Storage Facility. Clean, Safe, Helpful service and friendly staff.

R Rood

October 17, 2019

Great Storage Facility. Clean, Safe, Helpful service and friendly staff. Easy access. Overall a great experience with this business.

Autumn is the best.

Fran Staton

September 9, 2019

Autumn is the best she goes above and beyond to give the best customer service possible makes you feel welcome when you come into the office and does and always smiling

Overall fantastic!

Annelle

September 9, 2019

Great location, excellent customer service, great communication, no problems with storage unit whatsoever. Highly recommend!

Doug G

September 9, 2019

a very nice facility and the people that work there are very friendly and helpful. we will be back!!

Great place for storage

Karen Ward

August 24, 2019

Easy to do business with. As advertised pricing. Very assessable.

quality storage at reasonable price

willie forrest

August 24, 2019

When I initially came into your office to get the storage shed, the lady in the office was very friendly and knowledgeable and was very pleasant. The property/facility was clean and well maintained and it was easy to get to my storage unit and to get in and out of the entrance gate. Soon I will need a small storage unit and I will be coming back to North Charlottesville Self Storage. Thank you for the good customer service.

No hassle, easy to access

Rebecca

August 23, 2019

The staff are friendly and ready to be of help.

I would definitely recommend anyone to

August 8, 2019

Very Accomodating

Julia

August 1, 2019

The unit was clean, and the staff was helpful in answering questions and concerns. It was also nice to be given the notices ahead of time, and they were extremely easy to work with in moving in and moving out.

All went well. My things were safe and dry.

Katherine Thym

July 10, 2019

July 8, 2019

We had a great experience!

Beth Campion

May 23, 2019

We booked late and were treated so well. We appreciate the military discount offered. Conveniently located by the airport and very fair prices!

Great customer service

Maria Rohe

May 11, 2019

As a Texas mom of a UVA student, summer storage is a must. I am so satisfied with my experience with North Charlottesville Self Storage. Their rates are very competitive, the location is relatively close to Grounds, but the key to my satisfaction is the manager, Autumn. She fielded so many calls and questions from me. She drew maps of the location of our unit, sent several PDFs of tips and tricks and was an all-around pleasure to deal with. Thanks Autumn for your professionalism and personal commitment.

We would gladly store our household here again!

Judith Matlock-Shannon

March 26, 2019

This is the BEST storage facility we have ever encountered! Our stuff was housed for 4.5 years, nothing wet, damaged, or stolen. We were always able to get in at the gate; and when alone I never felt unsafe on the property. Great staff as well!

March 18, 2019

Helen Dennis

March 12, 2019

We were extremely pleased with North Charlottesville Self Storage. The facility is conveniently located and is exceptionally clean and secure. The manager, Autumn, is truly awesome. We can't say enough about her professionalism, dedication, and positive attitude. She was extremely helpful and courteous and treated us like we were her only customers. You are very fortunate to have Autumn represent your company. She is a credit to Neighborhood Storage.

Great Security, Great Manager, Great Everything!!!

Elizabeth

February 22, 2019

I was so impressed with the cleanliness of this facility. Autumn was efficient and the on-line payments was easy access... This was by far the best experience I ever had with Storage.

It'been a great experience doing business with Autumn at NCSS.

Bob Bollinger

January 7, 2019

Autumn goes above and beyond the call of duty and does a great job managing the NCSS facility near the Charlottesville, Virginia. Give that gal a raise!

Stephen

December 19, 2018

Highly recommend

JD Martin

December 14, 2018

Great storage and wonderful manager in Autumn. Always helpful and nice!

December 8, 2018

Reba Woodward

November 16, 2018

The staff at Charlottesville Self Storage always went out of their way to help us and were always friendly. We were very happy with this storage company.

Awesome service!

Yvonne Croswell

November 9, 2018

The facility is located very conveniently on the main road. The staff is friendly and very knowledgeable. Autumn, the manager totally rocks!

Perfect Experience!

Becky Burkart

November 6, 2018

My reservation at another facility fell through at the last minute and I came into their office upset, stressed out, and frustrated. Autumn was super helpful, answered all my questions, and addressed all my concerns. Everything I owned was safe, dry and secure for five months until I could move them out of state.

Great place with great people!!!

S Pease

October 25, 2018

October 24, 2018

Convenient location, great security

Ginny Sawyer

August 5, 2018

I rented a storage unit here for over 2 years and really appreciated the convenience, size of my unit for the price and the security.

Because of Autumn, I recommend only North Charlottesville Self Storage!

David Slone Jr.

July 25, 2018

Having lived in the area not quite 15 years, the only place I have rented self storage is at your facility. I rented there for years when I first moved here. After a four year stay in Richmond, when I did leave your place, when I returned I didn't shop around I went straight back! This is solely due to the level of service and friendliness that Autumn provides. Most self storage places are the same, providing similar amenities and pricing. So when the choice of storage comes up, it all boils down to the staff, and the level of professionalism and character. Autumn is an utmost professional and leaves me feeling like I have made a friend. I only recommend your place of business for others storage needs, and will continue to do so. Five stars for your establishment, and six stars for Autumn!

Autumn is the best Customer Service Rep anywhere!

Robert Fisher

June 29, 2018

I have had multiple units for several years and except for one minor problem with renting one of them (Autumn was on vacation) everything has gone on without a hitch;. Autumn immediately fixed my problem when she returned. She is the reason I use your facility and have recommended several others to see her if they go. My friend had one for a year through her, and my mother still has one - again, very happy with Autumn! You need to treat her well, as she represents your company very, very well. She is a pleasure to work with, efficient, knowledgeable, and helpful! A rare combination these days!

Excellent, efficient and courteous help consistently.

Ron and Beverly Harmon

June 27, 2018

Autumn was always pleasant, helpful and timely with our account. When we initially leased space on a weekend, she welcomed us and even gave us her cell phone to call with anything we might need during move-in.

June 23, 2018

A very pleasuable rental experience

garth

May 26, 2018

Autumn was great to work with and when she spotted my UVA ID, offered me a first month discount! The facility is clean and well maintained. I am very pleased.

Autumn is fantastic. Best person i have met in a long time.

Tracie Kelly

May 22, 2018

Check in was very fast

ALEX

May 14, 2018

I came 10min before closing and lady in office stayed with me to do paperwork. Really grateful to her. Location is very convinient, wide road between units

Fabulous Peace of Mind!

CJ Frey

April 12, 2018

Not having a garage at home, I stored my motorcycle at North Charlottesville Self Storage. It was wonderful to have her out of the elements in a place where I could safely leave my car while out for rides. I can't think of a single problem I had in all the time I used the space. Access was always easy, and it always looked and felt clean, safe, and friendly. Other tenants were cordial, though not at all nosy (which I have experienced with other storage facilities) and Autumn was incredible! When I stopped in the first time, she let me know exactly what to expect, what they'd need, and assured me that my bike would fit in the space because others had stored their motorcycles there. Considering the number of hours each week they have office hours, there must be someone else who works there, but every time I stopped in, I saw Autumn. She in addition to being friendly, she always seemed to me as if she was happy, even when dealing with several of us in the space and a phone ringing off the hook. She also has a great memory for her clients so I felt like service was personal as well as professional.

Autumn Meadows is awesome !

April 9, 2018

Always helpful and a cheerful face whenever I go there. Thanks for having such a pleasant person in customer service.

very happy with the storage unit and the security

andy wist

April 3, 2018

Autumn was very helpful and professional in helping us decide the type of unit(s) needed. The entire process was painless.

Yes, I would recommend to a friend.

Renard Tucker

April 2, 2018

Nice people at the desk. So easy to access. Security was good.

Fletcher Stevens

March 23, 2018

I was there for eleven years. The whole time, I delt with Autumn. She was always friendly and helpful. This was probably the main reason I stayed there.

February 17, 2018

Paul Dee

December 6, 2017

Nice people at the desk. So easy to access. Security looks good.

Yes very nice place

December 4, 2017

Friendly, Clean and Secure.

Rebecca Johnson

November 18, 2017

Easy to access and Autumn is friendly and helpful.

November 13, 2017

Would rent here again!

Melissa Fielding

October 23, 2017

Everything went well. Unit was fine for our purposes. Nothing ever got wet.

It has been great working with North Charlottesville Storage

Joanne Shackelford

October 19, 2017

North Charlottesville Storage is a great self storage service!

October 14, 2017

Excellent facility, ask for Autumn!!!

October 9, 2017

Friendly and kind service. Clean environment for storage

Scott Turbiner

September 18, 2017

The staff at North Charlottesville Self Storage were friendly, kind and provided excellent service. When I had the POD storage service delivered with my items, there was a chance that the POD would have to remain overnight. The staff worked with me to get a different storage unit where the POD could remain overnight without hindering access to other storage units. This was excellent service and very much appreciative even though this scenario did not occur.

August 25, 2017

Excellent!

August 22, 2017

The staff was super friendly, helpful, and welcoming. We were very pleased from beginning to end. Will definitely rent again!

Outstanding Manager, clean units, a very positive experience.

John Taylor

August 4, 2017

The manager was knowledgeable, helpful, positive and always pleasant. my units were spotless and easily accessible. I have already recommended this facility to several people.

Dawn Reynolds

July 25, 2017

Everyone was very helpful with unit sizing

Absolutely!

Ron J. Harmon

July 3, 2017

Autumn exceeded our expectations when we needed a storage unit to move into on a Sunday by providing all the details for entry and exit. Beyond that, she gave us her cell phone in case we needed to call her that day when the office was closed. Most impressive! Sincerely, Ron Harmon

Excellent place and very helpful!

Gabriele Lingenfelter

June 23, 2017

We stored my daughter's dorm room belongings. Staff was very friendly and accommodating!

Great experience

Carol Scala

June 6, 2017

This is a wonderful place to do business with. Autumn the manager is great to work with. I would highly recommend this place

Clean, affordable & friendly

Teri

June 1, 2017

Any questions you may have about your personal items being stored, help with a billing statement etc., Autumn is wonderful and takes seriously, helping renters trust them. She enjoys her job and it shows. She's a great person.

NCSS exactly what I needed

Ellison Turpin

May 22, 2017

I was looking for a space for a little over a year, and was very satisfied by the timeliness of the NCSS staff. All my questions were answered promptly, and the move-out process was simple and painless.

May 13, 2017

Great service, good prices

John Newby

April 20, 2017

Going to work with me period. Very flexible in trying to get what I had to do done.

Everything went very smoothly - access was easy.

Todd Kersey

March 28, 2017

All positive

Clean, safe and well run

Christopher Harrison

January 9, 2017

The office staff was very helpful getting set up, and always responsive to my questions by phone. Storage area was clean, dry and easily accessible to large truck.

Amazing customer service....

D

December 1, 2016

Friendly staff, Autumn is so helpful

November 27, 2016

We no longer need storage, but if we ever do again we'll choose north charlottesville self storage.

Always accessible, front office was professional and easy to work with

Steve M

October 3, 2016

Signing up to use their services was easy and hassle free, storage container area was well kept and my container was clean. Easy access whenever I needed to get to my unit. Check out was painless and quick.

One of the BEST storage facilities around!!

September 18, 2016

Without a doubt, NCSS is top of the line when it comes to quality and convenience. The staff, especially Autumn, is in a class all by itself. If a storage facility is a must, search no more. NCSS will not let you down!

September 16, 2016

Betty Criser

September 12, 2016

Friendly and helpful office staff. This was a convenient place, easy to get to . This was a very positive experience. I would recommend this highly.

Have used for 2 years and very happy!

August 24, 2016

The folks there have been very pleasant and professional!

August 23, 2016

Safe, secure facility with a very friendly staff

Lisa Short

August 22, 2016

My daughter is a UVA student and we needed a place to store her furniture over the summer. My experience with North Charlottesville Self Storage was great. They were very friendly over the phone when I called to inquire about a unit. They were also very pleasant in the office when I went to sign the paper work. Overall it was a positive experience and I would definitely use their storage facility again in the future.

Great Place. Great customer service.

Sheila

August 6, 2016

Great service. Good location

Ann Nichols

July 21, 2016

Great place. Easy access. Autumn is extremely helpful and efficient.

July 5, 2016

Tim Osinkosky

July 1, 2016

Awesome on site agent-Autumn. Very attentive to needs and helpful

quality and friendly service

June 23, 2016

North Charlottesville Storage is the Best!

Kathryn Gendreau

June 20, 2016

We had a good experience renting a unit. The location was convenient, the unit was clean...but most importantly Autumn (the manager) was friendly and extremely helpful. No complaints at all.

B. Howell

June 18, 2016

Autumn was wonderful to work with--very accommodating and agreeable and helpful--you are lucky to have such a conscious employee. I would like to be contacted so that I know that this has been shared with Autumn.

Efficient and friendly property manager

John Peck

June 17, 2016

Have rented storage units from NCSS four times over the last few years. Pleasant experience each time, thanks to property manager Autumn Meadows.

KJ Hass

June 10, 2016

We were very pleased with our year at North Charlottesville Self Storage. Our unit was always clean and dry and we never had any trouble getting access to the site. Would have preferred something closer to CVille but the market is very competitive.

June 7, 2016

June 6, 2016

Ask for Autumn, she is phenomenal

Liz L

June 6, 2016

I had a relatively low opinion of storage facilities, but no more! Autumn at North Charlottesville S.S. is 100% professional. She has initiated several calls updating me on availability. She is courteous, knowledgeable, organized and so sincerely nice. Do not work with anyone else anywhere else, she's the BEST!!!

Overall Satisfaction!

April 30, 2016

NCSS is the perfect storage place!

Ryan Dee

March 18, 2016

Not only were the rates good and the lockers clean and secure, but the staff were very accommodating and helped me numerous times when I had to have things shipped to my locker. NAutumn is incredibly cool, gave me a ride to the airport when I flew out. I love this business and would definitely recommend to a friend!

Rented a unit for 10 years and never had an issue

March 2, 2016

Easy access to units, lots of room to park right outside the units. Very secure facility.

Great customer service!!

Courtney

January 29, 2016

I had a very pleasant experience renting a storage unit from this business. Autumn, who works in the office, was always pleasant and courteous. The property is well-maintained and I always felt my belongings were safely stored. I would definitely recommend this business for storage needs!

December 14, 2015

Best Service and storage at the Best Price!

Teswar Wood

October 18, 2015

Wonderful, very kind and helpful, and attentive when needed.

secure, clean, convenient--perfect for our need

Romaine

October 18, 2015

Autumn is awesome!! Would highly recommend this storage facility

September 18, 2015

Great for college kids

Julie

September 15, 2015

My husband and I live overseas so we are not able to provide a storage spot for our daughter while she is at UVA. This was the answer and it worked great for 4 years. She felt perfectly safe going there by herself. It has always been clean and the staff has been wonderful. Highly recommend.

This business was honest, informative, and kept commitments.

September 15, 2015

We appreciated the staff's timely response to emails and calls. Since we moved from out-of-state, much of our correspondence happened this way. The unit was clean and secure, and the business was professional and honest.

Student User, Great Experience

Rising Junior at UVA

September 5, 2015

Very friendly and helpful. The unit was great. I look forward to returning next summer.

Happy My Furniture Was At This Facility

Donna Spinelli

September 3, 2015

For the past 3 years, nothing but wonderful.......Autumn is kind, professional and very helpful. Even though I live out of state, I knew my contents were safe. When I recently returned, I found the unit just as I had left it 3 years ago, clean and neat, with very little dust on anything. The entire facility is clean, inside and out. Thanks to Autumn, the place is run extremely well! I would recommend it to anyone interested in storing the contents of their apartment or house.

Happy My Furniture Was At This Facility

Donna Spinelli

August 31, 2015

For the past 3 years, nothing but wonderful.......Autumn is kind, professional and very helpful. Even though I live out of state, I knew my contents were safe. When I recently returned, I found the unit just as I had left it 3 years ago, clean and neat, with very little dust on anything. The entire facility is clean, inside and out. Thanks to Autumn, the place is run extremely well! I would recommend it to anyone interested in storing the contents of their apartment or house.

Beth Salter

August 23, 2015

Autumn at this storage location was so helpful during our several moves.

Kirbie Moore

August 10, 2015

I highly recommend North Charlottesville Self Storage and would most definitely use them again if the need arises. Units are clean, reasonable, and easy to access.

Very accommodating

Leslie W

August 3, 2015

An all around easy experience from online booking to efficient service. Clean facility with reasonable access times.

Autumn was very helpful and professional!

Susan

July 8, 2015

Our whole experience was so positive--Autumn was efficient, the unit was clean and ready for immediate use and the temperature controlled unit was really that--cool on hot days!

Very happy with our experience

Cecil B Ausbrooks

July 7, 2015

Autumn is a wonderful and very helpful person to do business with

Great service, location, and quality of the facility.

Thomas Kim

June 26, 2015

Mary Hanna

June 3, 2015

The unit and the staff was great

W. Love

May 3, 2015

Guadalupe Shields

April 29, 2015

We were very pleased with our interactions with North Charlottesville Self Storage staff. Autumn was helpful, gracious, and very professional. We would definitely recommend this facility.

Exceptionally professional and friendly!

Nina Reauveau

April 25, 2015

I chose this location because it's close to my home but even if I moved 10 miles away I think I'd stick with North Charlottesville Self Storage. Extremely polite, flexible, professional and friendly. I've used their facility several times and won't think twice if I need their storage services again.

April 24, 2015

Eileen Eudy

December 1, 2014

We have been renting two storage units for about two years now and could not be happier with the customer service provided by the manager of the North Charlottesville facility. She is courteous, friendly and very helpful and the facility is clean and well maintained. I would definitely recommend it!

Paula J.

November 11, 2014

A hearty thank you to North Charlottesville Self Storage! We recently vacated a large climate controlled unit that had been hastily packed with an elderly family member's household items - clocks, dishes, furniture, pictures, many sentimental treasures. Stored for over seven years (yes, that's correct!), we were delighted to recover everything in original, excellent condition. Autumn, the resident manager, is cheerful, professional, and so easy to work with. The facility is clean, safe, and well maintained. Highly recommend NCSS without reservation for storage needs with a giant thumbs up!

August 25, 2014

I've gotten nothing but wonderful service since I started using this facility over a year ago. Extremely friendly and helpful personnel, very easy to do business with... couldn't be happier and my extra "stuff" is safely packed away till I'm ready for it... thank you!

Chip

July 1, 2014

Autumn is terrific, and the facility is convenient to those in the area and exactly as advertised. I'll be back again when I have storage needs in the future.

Julie Gallagher

May 16, 2014

I am the parent of a college-aged daughter who has used this facility for 2 years now and plans to use it for at least another year. I can't say enough good things about this place! We live overseas most of the time so I worry, worry, worry. Autumn has been wonderful to work with. I almost feel as if our daughter has another mother watching out for her. The storage units are clean and well maintained. And the grounds are nicely manicured! We've moved boxes after dark and I've never been worried. There is plenty of light and even our daughter feels safe there if she has to make a trip alone. Autumn always answers her phone so I always know that help is available. We needed a bigger unit while in the process of moving and Autum quickly made it happen for us over the phone. Every business should have customer service like this. Autumn needs to teach a course. She's an expert. So, parents out there, if you're reading this and need a place for college storage, take my advice and talk to Autumn.

Paul Woods

April 25, 2014

I have used this facility for nearly ten years and I love the safety and cleanliness of the grounds. The manager Autum is very friendly as the rest of the staff too. I have recommended this storage facility to many people.

Barry Wood

March 30, 2014

Great service, great facility. Will be back! Thanks!

Jodie McIntire

March 28, 2014

Very clean. Nice and knowledgeable manager. Well lit facility.

Susan Nelson

March 28, 2014

In the early months of 2013 I began preparing for a major move from one home to another. I called around and even visited several storage facilities in the area. I had many questions and concerns. When I called the North Charlottesville Self Storage I was so relieved to talk with someone who listened well and understood what I needed to help me through the move. That someone was Autumn Meadows (even her name is comforting!). She made good suggestions and I made it through the move. I changed units several times to accommodate things I thought would go in the new place--but didn't! Autumn patiently cleaned new units for me and gave me good advice on how to stack and fit things in the unit. She always has a smile on her face and a cheerful attitude whenever I telephone or visit the office. I rented storage space in Northern VA many years ago and several years ago I rented two units here in Charlottesville for a very short period. NCSS is by far the best place to rent a unit. The area is always clean and I am comfortable with the level of security.

Adam Arbogast

March 28, 2014

I've had a storage unit at the North Charlottesville location for a few years and am very pleased with my experience. Every time I've gone to make a payment, I have been received with a warm friendly smile. What could normally turn into a quick payment ends up turing into a fun conversation where I feel like I'm catching up with a close friend. I'm remembered and always greeted when stopping in. I'm asked about how things are going and genuinely feel like more than just a customer. I have recommended this business to friends.

Toni

March 24, 2014

I have rented several storage units here over the years and would not consider going anywhere else - the units and entire area are clean and well lit - I feel very safe even early in the morning or late in the evening - the office staff is professional, friendly, and helpful - it is also an ideal location and easy access even if you have a U-Haul. I have kept fragile family mementos, photos, etc in the temperature controlled unit and they are as well kept as they would be in my home. I highly recommend North Charlottesville Self Storage .

Steve Morsch

March 19, 2014

I have been renting a unit at this facility since 2012 and have only had a great experience here. When we were trying to rent, you did not have the size we wanted and the manager, Autumn, went out of her way to let us know later the next day that the size unit we needed had just become available. She reserved this for us over the phone and was extremely helpful. She made what was a difficult situation for us very easy. We have been impressed by how neat, clean and well kept she keeps the property and units. It has never bothered my wife to come there and do things by herself. (We had looked at some other facility that felt VERY unsafe) Thank you Autumn for all the help you have given us while we renting from you.

North Charlottesville Self Storage

Facility Reviews Summary