Our response to COVID-19 (Coronavirus)
We are open and operating as normal with a few exceptions: Due to recommendations by Local, State, and National health officials, we are following the social distancing procedures. We are not accepting payments in person. You can use our payment slot, pay online on our website, or pay over the phone. We can also rent a unit to you by email or from your vehicle with limited personal contact. Please call us and we will be happy to guide you through making a payment or renting a unit. Thank you for your understanding and cooperation through this difficult time.
What is required to rent a unit?
You will need one form of current federal or state issued identification with a photograph and signature on it, such as your driver's license, a phone number where we can reach you if needed, and an emergency contact. You will be required to pay the first month's rent and a one time $20 Administration Fee for most of our locations. Please refer to each individual location for more information.
Can I rent a unit online?
You can reserve a unit online. Once the request is received by the facility, you will receive a follow up call within 24 hours confirming your reservation. If the unit is listed as "Call for Availability," contact the facility directly to ensure the unit is available.
How long do I have to rent the unit?
All of our rental agreements are on a month-to-month basis with a one-month minimum. You rent with us only as long as you need the space.
When is my rent due?
Your rent is due on the anniversary date of the day you rented the unit. For example, if you rented the unit on the 5th day of the month, then your rent is due on the 5th of every month that follows. We do not send out bills, so it is your responsibility to pay your rent on time. We also offer an automatic payment option with your credit card and can easily be done by phone. We also offer a Pay Online feature. Just click the Make a Payment tab at the top of the screen. Please note: To use this feature you will need to establish a Pin number first with the manager.
What size unit do I need?
Please use our Storage Calculator to help you determine what size storage unit you should rent. It takes just a few minutes to add the items that you want to store and it will calculate the estimated size you need. You can also give the facility a call and we will be happy to walk you through the process of determining the size storage unit you will need.
What items cannot be stored in my unit?
No hazardous materials may be stored in the units. This includes flammable, explosives, corrosives, or poisons. No food items should be stored in your unit.
What security features do you have?
All of our facilities feature computerized gate access. You will set up a unique gate access code at the time of rental to enter the gates. All of our facilities have video surveillance systems, security fencing, and lighting. Most of our facilities have a Resident Manager that lives on premises for added security.
What does climate-controlled mean?
Climate-controlled spaces are heated and cooled depending on outside temperature and humidity. Climate-controlled spaces protect your belongings from extreme temperatures. These spaces do not provide constant internal temperature and humidity control. Temperature and humidity may fluctuate due to changes in outside temperature and humidity. Climate-controlled units are inside units and are accessed through an outside door and down a hallway, which also protects your belongings from dust.
What is a drive-up unit?
A drive-up unit is a ground-level unit that is easily accessible to load or unload your belongings. You can drive your vehicle right up to the door of your unit.
When can I access my unit?
You have access to your unit seven days a week, 365 days a year. Please refer to individual locations for specific gate hours.
What's the difference between gate hours and office hours?
During gate hours, the gates will be open or you can use your gate code to access your storage unit. During office hours, our manager is available to provide in-person customer service like answering questions, selling supplies, and accepting rental payments.
Do you provide locks?
Yes, you can purchase a new lock at the office. Only you will have a key for your lock and unit. You may also bring your own lock. It is your responsibility to keep your key or combination to your lock.
Does anyone else have access to my unit?
No one has access to your unit unless you give them the key to your unit.
If I forget my gate access code, what do I do?
Contact the manager directly for assistance.
Do you provide moving equipment?
Yes, there are loading carts in the hallway of the climate-controlled buildings. The only thing we ask is that you put them back when you are finished using them.
Does your facility accommodate large moving trucks and tractor-trailers?
Certain units are more accessible than others. Please consult with the manager if you expect to have a tractor-trailer delivery.
Do you sell storage and moving supplies such as boxes and tape?
Yes, we offer a full line of moving supplies at each of our locations. We have small, medium, and large boxes, paper to wrap your valuables, bubble wrap, and tape. We also offer mattress covers, sofa and chair covers and additional items to help you make a smooth transition into your storage unit.
Please contact the Manager for more specific details on the supplies at their facility. You may also click here to see our full line of packing supplies.
Will I receive a monthly invoice?
Only business customers receive invoices. All other customers simply pay monthly the way they would for an apartment.
How can I pay my bill?
Pay in person - drop by our office and pay by cash, check, or credit card (We accept most major credit cards).
Pay by mail - Please make sure to put your unit number on your check or money order. Please do not send cash through the mail.
AutoPay - You can set up AutoPay with our manager during move-in or anytime during your stay. On a monthly basis, we will automatically charge your credit card for you.
Pay Online - You can Pay Online by clicking the "Make a Payment" tab on our website. You must first request a PIN number from our manager. Once you have the PIN number, choose the correct facility and enter your Space number and PIN number and follow the instructions.
Do you require insurance on my stored goods?
You are responsible for the items you are storing at our facility. You are required to insure your items while they are in storage. You may be covered under an insurance policy you already have, or you may purchase insurance with us through Storsmart Insurance. Click here for a short video on Storsmart Insurance. If you already have insurance for your goods, please provide us with proof of coverage in the form of an Insurance Declaration Page that can be easily obtained by contacting your insurance company.
Do you have any information about relocating?
If you or a loved one is considering relocating to the Charlottesville area, we've compiled a list of helpful information to help you out. Check out our "Moving To Charlottesville" page by clicking here!